TERMS & CONDITIONS

Proofing

It is your responsibility to carefully review your proofs for any error. That includes: spelling, layout, website URLS, phone numbers, directions, etc. Once you give your final approval any errors are corrected at your expense. 

Point of Contact

The email provided upon ordering is the sole point of contact for Coppola Creative for invoices, proofs, and all correspondence. You are welcome to forward designs and invoices on to friends, family, and your partner for feedback – but please do not “CC” any additional parties on emails to Coppola Creative. The more parties on an email, the more time that is spent in an email inbox instead of designing. If additional parties must be CC’d on correspondence please send request in your order notes and an additional fee of 15% of your total bill will apply.

 

Quantities

Most styles of invitations must be ordered in sets of 25. It is recommended that you order a minimum of 10% extra for keepsakes, any last-minute guests or change of addresses.

 

Timeline

A timeline is included on the product page. Coppola Creative will strive to work within this timeline, but it is important for the client to also cooperate in a timely manner. CC will not be responsible for not meeting deadlines due to delayed client action or response. 

 

Design Property 

All designs and concepts are property of Coppola Creative. CC retains all rights to use the preliminary and completed designs for the purpose of display or for other clients.

 

Copy Cat Clause

It is important to us that every piece of stationery we create is our own. Sending inspiration from Etsy, Pinterest, etc. to give an idea of your style is great! But please, don’t send us someone else’s design and ask us to create a copy for you, but with your wording and colors. We just can’t do that and we hate disappointing you. Thanks for understanding. 

 

Payment & Rush Orders 

Orders may be considered rush if they are needed within a 6 week turnaround for invitation suites and 5 weeks for all other products. Rush orders are accepted depending on availability and the requirements of the project. Rush orders will add a minimum charge of 20% to your order total. Final payment is due prior to printing. Coppola Creative currently accepts credit card payments only via online invoicing. 

 

Returns & Cancellations 

If there is a need to cancel your order, please contact Coppola Creative right away. If your final approval has not been received and your project has not gone into production, you are responsible for your initial design purchase for invitation suite, or your initial deposit and any materials that have been purchased for custom work. If your project has been approved and has gone into the production process you are responsible for the entire amount. Because of the personalization of custom stationery, orders are non-refundable, without exception. Every effort is made to assure your satisfaction. If there is an error on the part of CC, we will do our best to correct the problem. 

 

Delivery

All shipping and postage will be assumed by the client. Coppola Creative is not responsible for any damages incurred during shipping and/or mailing product to the client or save the date/invitation envelopes that are not delivered to the guests. Any shipping charges will be added to your final invoice. You may also pick-up your order in select circumstances to avoid shipping charges. 

 

Postage & Mailing

Invitations occasionally incur additional postage because of their weight, or due to the shape of the finished piece. Please understand that it is impossible to know how much an invitation will cost to mail until you have it in hand to be weighed and inspected by the post office. CC is unable to provide these types of postage quotes. Coppola Creative is not responsible for invitations or stationery that are lost in the mail or is destroyed through the mailing process. 

 

Order Changes & Additional Proofs

All changes, and additions (such as invitation count) must be made 2 months prior to the wedding date. This does not apply to special arrangements, or any other last-minute agreement/sale. For invitation suites your purchase includes one digital proof and three rounds of edits for your full suite. Once we reach your 5th proof (your 4th round of design changes), a fee of $35 per additional round (for changes less than 25% of the design), or a minimum of $55 (for changes over 25% of the design) will be added to your invoice.  

 

By completing your order, you are stating that you have read, understand and agree to the terms.